Avigilon - CrowdStrike outage – Incident details


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All systems operational

CrowdStrike outage

Resolved
Operational
Started about 1 year agoLasted less than a minute

Affected

Avigilon Unity

Operational from 4:26 PM to 4:26 PM

Avigilon Cloud Services

Operational from 4:26 PM to 4:26 PM

Avigilon License Portal

Operational from 4:26 PM to 4:26 PM

Avigilon Alta Access (Formerly Openpath)

Operational from 4:26 PM to 4:26 PM

Alta Access (Openpath) Control Center - US

Operational from 4:26 PM to 4:26 PM

Alta Access (Openpath) API - US

Operational from 4:26 PM to 4:26 PM

Updates
  • Resolved
    Resolved

    We are aware of and closely monitoring the CrowdStrike incident’s potential implications to our products. We recommend that:

    (1) You don't update CrowdStrike to their Falcon release until further notice from CrownStrike.
    (2) If you are experiencing issues please call into our Support Team or read our Knowledge Article: https://support.avigilon.com/s/article/BSOD-Code-csagent-sys.

    CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not impacted. This is not a security incident or cyberattack.
    For more information from CrowdStrike please visit:
    https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/