Avigilon - Okta user syncing – Incident details


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All systems operational

Okta user syncing

Resolved
Degraded performance
Started 2 months agoLasted less than a minute

Affected

Avigilon Alta Access (Formerly Openpath)

Operational from 11:00 PM to 11:00 PM

Alta Access (Openpath) Control Center - US

Operational from 11:00 PM to 11:00 PM

Alta Access (Openpath) Control Center - Rest of World

Operational from 11:00 PM to 11:00 PM

Updates
  • Update
    UTC
    Update
    This incident has been resolved.
  • Resolved
    UTC
    Resolved

    A software library upgrade caused only the first page of Okta IdP users to be processed. This had the effect of disabling the other Okta users within the organziation.

    A fix was deployed in order to correctly handle the library’s shifted Okta response. This ensured we are processing the full list of users held by Okta. All users are now re-enabled.