Avigilon - Muster reports not working – Incident details


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All systems operational

Muster reports not working

Resolved
Degraded performance
Started 24 days agoLasted about 23 hours

Affected

Avigilon Alta Access (Formerly Openpath)

Degraded performance from 2:41 PM to 4:22 PM, Operational from 2:41 PM to 1:35 PM, Degraded performance from 4:22 PM to 6:11 PM, Operational from 6:11 PM to 1:35 PM

Alta Access (Openpath) Control Center - US

Degraded performance from 2:41 PM to 6:11 PM, Operational from 6:11 PM to 1:35 PM

Alta Access (Openpath) Control Center - Rest of World

Operational from 2:41 PM to 1:35 PM

Updates
  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    Please click the + Get app button to reinstall and restore Muster Reports.

  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being deployed.

  • Investigating
    UTC
    Investigating

    We are currently experiencing an issue with muster reports not working. We are currently investigating this incident.