Avigilon - Banner displaying branch information – Incident details


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All systems operational

Banner displaying branch information

Resolved
Under maintenance
Started 4 months agoLasted 1 hour 13 minutes

Affected

Avigilon Alta Access (Formerly Openpath)

Under maintenance from 1:16 PM to 2:29 PM

Alta Access (Openpath) Control Center - US

Under maintenance from 1:16 PM to 2:29 PM

Alta Access (Openpath) Control Center - Rest of World

Under maintenance from 1:16 PM to 2:29 PM

Updates
  • Postmortem
    UTC
    Postmortem

    A change was deployed that had no system impact, except for a UI banner stating the deployed version. The banner normally appears only in internal environments, but in this case it ended up showing in production environments. This was solely a UI bug and did not include any system changes, only internally facing changes. We are putting guardrails in place to prevent this from occurring again.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Identified
    UTC
    Identified

    The issue has been identified and a fix is being implemented. This issue should not impact functionality.