Avigilon - Okta user syncing – Incident details


Find real-time updates and track historical changes to the status of key systems across the Avigilon Unity and Alta portfolios here, or subscribe for tailored notifications by portfolio to always stay up to date on the latest changes. To report an issue with your system, please contact support here.


All systems operational

Okta user syncing

Resolved
Degraded performance
Started 4 months agoLasted 5 hours 30 minutes

Affected

Avigilon Alta Access (Formerly Openpath)

Degraded performance from 7:19 AM to 12:50 PM

Alta Access (Openpath) Control Center - US

Degraded performance from 7:19 AM to 12:50 PM

Alta Access (Openpath) Control Center - Rest of World

Degraded performance from 7:19 AM to 12:50 PM

Updates
  • Postmortem
    UTC
    Postmortem

    During a standard deployment, a human error led to mistakenly deploying the older unstable June 30th version of the sync service, which caused the same issue from the June 30th event to recur. There were no new defects introduced. Once the error was identified, Engineering removed the unstable sync service from production.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Investigating
    UTC
    Investigating

    Some okta users may be temporarily disabled within their organization
    We are currently investigating this incident.