Avigilon - Issue with provisioning new devices – Incident details


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All systems operational

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Issue with provisioning new devices

ResolvedDegraded performance14 hours 44 minutes

Affected

Avigilon Alta Access (Formerly Openpath)

Degraded performance from 10:38 PM to 1:23 PM

Alta Access (Openpath) Control Center - US

Degraded performance from 10:38 PM to 1:23 PM

Alta Access (Openpath) Control Center - Rest of World

Degraded performance from 10:38 PM to 1:23 PM

  • PostmortemUTC

    Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability.
    All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

    It there are still provision issue, it's a temporary load issue.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.