Avigilon - Issue with provisioning new devices – Incident details


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All systems operational

Issue with provisioning new devices

Resolved
Degraded performance
Started 7 days agoLasted about 15 hours

Affected

Avigilon Alta Access (Formerly Openpath)

Degraded performance from 10:38 PM to 1:23 PM

Alta Access (Openpath) Control Center - US

Degraded performance from 10:38 PM to 1:23 PM

Alta Access (Openpath) Control Center - Rest of World

Degraded performance from 10:38 PM to 1:23 PM

Updates
  • Postmortem
    UTC
    Postmortem

    Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability.
    All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring

    We implemented a fix and are currently monitoring the result.

    It there are still provision issue, it's a temporary load issue.

  • Identified
    UTC
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.