Avigilon - We are experiencing some connectivity issues with VMS instances – Incident details


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We are experiencing some connectivity issues with VMS instances

ResolvedMajor outage6 hours 27 minutes

Affected

Avigilon Alta Video

Major outage from 8:09 AM to 11:24 AM, Partial outage from 11:24 AM to 2:37 PM

Alta Video

Major outage from 8:09 AM to 11:24 AM, Partial outage from 11:24 AM to 2:37 PM

  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Following the restoration of power in the eu2 region all services are now active. The affected VMSes are returning to normal operation, with networking and communication also being restored. All VMSes should be fully operational shortly. We will continue to monitor the VMSes affected to identify and fix any potential residual issues.

  • UpdateUTC

    The issue affecting some VMSes in the eu2 region has been identified as a power outage, and power has been restored. All services are now in a controlled process of restoration. A further update will follow once we can start restoring communications to the affected VMS instances.

  • UpdateUTC

    We are continuing experiencei issues with some VMSes in the eu2 region, and we are working with the third-party supplier to resolve the networking issues. We will continue to update as soon as we have more information.

  • UpdateUTC

    We are continuing to work with the third-party supplier to resolve the networking issues affecting selected VMSes in the eu2 region. We will continue to update as soon as we have more information.

  • IdentifiedUTC

    A third-party service has developed a fault which is affecting the networking between our systems and VMS instances hosted under eu2 only. Towards resolving this issue. This is only affecting some VMS instances. Camera recording is not affected at this time.

  • InvestigatingUTC

    We are currently experiencing connectivity issues with some VMS instances, specifically some of those within the EU region, which is affecting the ability to log in or access VMS instances. We are continuing to investigate this issue.