Avigilon - Upstream API Issues with Plate Recognizer – Incident details


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All systems operational

Upstream API Issues with Plate Recognizer

Resolved
Degraded performance
Started 4 months agoLasted 10 minutes

Affected

Avigilon

Operational from 7:09 AM to 7:19 AM

Avigilon Support Community

Operational from 7:09 AM to 7:19 AM

Avigilon Alta Video

Degraded performance from 7:09 AM to 7:19 AM

Alta Video

Degraded performance from 7:09 AM to 7:19 AM

Updates
  • Resolved
    UTC
    Resolved

    The upstream API has been restored and requests are being successfully processed again. We will continue to monitor the service.

  • Identified
    UTC
    Identified

    We have experiencing issues with the upstream API as part of the Plate Recognizer service which is preventing some calls to the service from successfully processing. We are continuing to investigate.