Avigilon - Networking Issues within us-central – Incident details


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All systems operational

Networking Issues within us-central

Resolved
Major outage
Started 7 days agoLasted about 5 hours

Affected

Avigilon Alta Video

Major outage from 3:39 PM to 4:17 PM, Partial outage from 3:39 PM to 4:17 PM, Major outage from 4:17 PM to 8:46 PM, Partial outage from 4:17 PM to 8:46 PM

Alta Video

Partial outage from 3:39 PM to 8:46 PM

Alta Video Deployment Management Portal

Major outage from 3:39 PM to 8:46 PM

Updates
  • Resolved
    UTC
    Resolved

    Google report their incident resolved and we can see that VMS instances and the DMP portal are available again.

  • Identified
    UTC
    Identified

    The issue has been identified, and the affected networks in us-central1 are stabilizing. Access to some VMSes and the DMP may continue to be intermittent while the fix is confirmed and rolled out.

  • Investigating
    UTC
    Investigating

    We are investigating networking issues in the us-central region affecting some VMS instances and our DMP portal. Access to web interfaces may be affected, but camera recordings remain unaffected.