Avigilon - Some customers are unable to access their deployments – Incident details


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Alta Video (Ava) under maintenance

Some customers are unable to access their deployments

Resolved
Operational
Started about 2 months agoLasted about 5 hours

Affected

Avigilon Alta Video (Formerly Ava Security)

Operational from 9:50 AM to 2:46 PM

Alta Video (Ava)

Operational from 9:50 AM to 2:46 PM

Updates
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Some customers are experiencing 404 errors when visiting their deployment. A fix has been identified and is being rolled out.