Avigilon - Users may experience mobile credentials not working. – Incident details


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All systems operational

Users may experience mobile credentials not working.

Resolved
Partial outage 30 %
Started 11 days agoLasted 2 days

Affected

Avigilon Alta Access (Formerly Openpath)

Partial outage from 8:51 PM to 9:49 PM, Operational from 9:49 PM to 4:17 AM, Partial outage from 4:17 AM to 2:12 AM

Alta Access (Openpath) API - US

Partial outage from 8:51 PM to 9:49 PM, Operational from 9:49 PM to 4:17 AM, Partial outage from 4:17 AM to 2:12 AM

Updates
  • Resolved
    Resolved

    During routine operation, our platform encountered an internal infrastructure limit within our cloud environment. While we addressed this immediately, it exposed a series of behaviors that caused some users to be unable to see their list of entries in the mobile app. All identified issues have now been fixed. We have reviewed all impacted accounts and confirmed that service is fully restored.

  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Investigating
    Investigating

    We are currently investigating this incident.

  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Mitigation efforts are being monitored for resolution.

  • Investigating
    Investigating

    We are currently investigating this incident.