Avigilon - G-Suite sync error – Incident details


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All systems operational

G-Suite sync error

Resolved
Major outage
Started 22 days agoLasted about 3 hours

Affected

Avigilon Alta Access (Formerly Openpath)

Degraded performance from 5:00 PM to 8:26 PM

Alta Access (Openpath) Control Center - US

Degraded performance from 5:00 PM to 8:26 PM

Alta Access (Openpath) Control Center - Rest of World

Degraded performance from 5:00 PM to 8:26 PM

Updates
  • Postmortem
    UTC
    Postmortem

    On June 22, 2026, a temporary automatic software update caused a brief sync delay, preventing new user or group changes from being copied into our system. No data was lost or exposed, and the issue has been resolved with automatic updates now catching up on any missed changes.

  • Resolved
    UTC
    Resolved
    This incident has been resolved.
  • Monitoring
    UTC
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Update
    UTC
    Update
    We are currently investigating this incident.
  • Investigating
    UTC
    Investigating
    We are currently investigating this incident.