Avigilon - Networking Issues within us-central – Incident details


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Alta Video Deployment Management Portal experiencing major outage

Networking Issues within us-central

Identified
Major outage
Started about 3 hours ago

Affected

Avigilon Alta Video

Major outage from 3:39 PM to 4:17 PM, Partial outage from 3:39 PM to 4:17 PM, Major outage from 4:17 PM to 12:00 AM, Partial outage from 4:17 PM to 12:00 AM

Alta Video

Partial outage from 3:39 PM to 12:00 AM

Alta Video Deployment Management Portal

Major outage from 3:39 PM to 12:00 AM

Updates
  • Identified
    UTC
    Identified

    The issue has been identified, and the affected networks in us-central1 are stabilizing. Access to some VMSes and the DMP may continue to be intermittent while the fix is confirmed and rolled out.

  • Investigating
    UTC
    Investigating

    We are investigating networking issues in the us-central region affecting some VMS instances and our DMP portal. Access to web interfaces may be affected, but camera recordings remain unaffected.