Avigilon - Notice history


Find real-time updates and track historical changes to the status of key systems across the Avigilon Unity and Alta portfolios here, or subscribe for tailored notifications by portfolio to always stay up to date on the latest changes. To report an issue with your system, please contact support here.


All systems operational

Operational

Avigilon Support Community - Operational

Avigilon Docs - Operational

Operational

Avigilon Cloud Services - Operational

Avigilon License Portal - Operational

Operational

Alta Access (Openpath) Control Center - US - Operational

Alta Access (Openpath) API - US - Operational

Alta Access (Openpath) Control Center - Rest of World - Operational

Alta Access (Openpath) API - Rest of World - Operational

Alta Access (Openpath) - Intercom/Video Reader Video Streaming - Operational

Operational

Alta Video (Ava) - Operational

Alta Video (Ava) Deployment Management Portal - Operational

Alta Video (Ava) Mobile App - Operational

Alta Video Cameras - Operational

Alta Video (Ava) Documentation Site - Operational

Notice history

Jul 2025

Alta Video infrastructure upgrades (US)
  • Completed
    July 31, 2025 at 12:00 PM
    Completed
    July 31, 2025 at 12:00 PM
    Maintenance has completed successfully
  • In progress
    July 31, 2025 at 6:00 AM
    In progress
    July 31, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    July 31, 2025 at 6:00 AM
    Planned
    July 31, 2025 at 6:00 AM

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the US Avigilon Alta Video deployments only. Camera recording would not be affected.

Alta Video infrastructure upgrades (AU)
  • Completed
    July 29, 2025 at 1:00 PM
    Completed
    July 29, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    July 29, 2025 at 11:00 AM
    In progress
    July 29, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    July 29, 2025 at 11:00 AM
    Planned
    July 29, 2025 at 11:00 AM

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the Australian Avigilon Alta Video deployments only. Camera recording would not be affected.

Alta Video Deployment Management Portal Infrastructure upgrade
  • Completed
    July 29, 2025 at 1:00 PM
    Completed
    July 29, 2025 at 1:00 PM
    Maintenance has completed successfully
  • In progress
    July 29, 2025 at 11:00 AM
    In progress
    July 29, 2025 at 11:00 AM
    Maintenance is now in progress
  • Planned
    July 29, 2025 at 11:00 AM
    Planned
    July 29, 2025 at 11:00 AM
    We are planning for a scheduled maintenance during that time.
Alta Video Infrastructure upgrades (EU)
  • Completed
    July 22, 2025 at 11:00 PM
    Completed
    July 22, 2025 at 11:00 PM
    Maintenance has completed successfully
  • In progress
    July 22, 2025 at 8:00 PM
    In progress
    July 22, 2025 at 8:00 PM
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 8:00 PM
    Planned
    July 22, 2025 at 8:00 PM

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the EU Avigilon Alta Video deployments only. Camera recording would not be affected.

Alta Video Infrastructure upgrades (US)
  • Completed
    July 22, 2025 at 9:00 AM
    Completed
    July 22, 2025 at 9:00 AM
    Maintenance has completed successfully
  • In progress
    July 22, 2025 at 6:00 AM
    In progress
    July 22, 2025 at 6:00 AM
    Maintenance is now in progress
  • Planned
    July 22, 2025 at 6:00 AM
    Planned
    July 22, 2025 at 6:00 AM

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the US Avigilon Alta Video deployments only. Camera recording would not be affected.

Jun 2025

Deployment Management Portal was experiencing Single Sign On problems due a third party outage.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

May 2025

Some customers are unable to access their deployments
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    Some customers are experiencing 404 errors when visiting their deployment. A fix has been identified and is being rolled out.

Inability to add cameras. Users may see connectivity warnings.
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Connectivity has been fully restored.

  • Identified
    Identified
    We are continuing to work on a fix for this incident.
  • Investigating
    Investigating
    We are currently investigating this incident.

May 2025 to Jul 2025

Next