Avigilon - Notice history


Find real-time updates and track historical changes to the status of key systems across the Avigilon Unity and Alta portfolios here, or subscribe for tailored notifications by portfolio to always stay up to date on the latest changes. To report an issue with your system, please contact support here.


All systems operational

Operational

Avigilon Support Community - Operational

Avigilon Docs - Operational

Operational

Avigilon Cloud Services - Operational

Avigilon License Portal - Operational

Operational

Alta Access (Openpath) Control Center - US - Operational

Alta Access (Openpath) API - US - Operational

Alta Access (Openpath) Control Center - Rest of World - Operational

Alta Access (Openpath) API - Rest of World - Operational

Operational

Alta Video (Ava) Alta Aware - Operational

Alta Video (Ava) Deployment Management Portal - Operational

Alta Video (Ava) Alta Aware Mobile App - Operational

Alta Video Cameras - Operational

Alta Video (Ava) Aware Documentation Site - Operational

Notice history

Sep 2024

Intermittent push notifications on the iOS and Android App
  • Resolved
    Resolved
    This incident has been resolved.
  • Investigating
    Investigating
    We are currently investigating this incident.
DMP Down
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    We have implemented a fix to restore connectivity to the DMP, and are monitoring the result.

  • Investigating
    Investigating
    We are currently investigating this incident.

Aug 2024

DMP Outage
  • Resolved
    Resolved

    This incident has been resolved.

  • Monitoring
    Monitoring

    We implemented a fix and are currently monitoring the result.

  • Investigating
    Investigating
    We are currently investigating this incident.
Alta Aware customer documentation migration
  • Completed
    August 15, 2024 at 3:00 PM
    Completed
    August 15, 2024 at 3:00 PM
    Maintenance has completed successfully
  • In progress
    August 15, 2024 at 9:00 AM
    In progress
    August 15, 2024 at 9:00 AM
    Maintenance is now in progress
  • Planned
    August 15, 2024 at 9:00 AM
    Planned
    August 15, 2024 at 9:00 AM

    The customer documentation portals are being migrated to docs.avigilon.com

    Affects:

    aware.docs.alta.avigilon.com

    docs.video.avasecurity.com

    The existing documentation portals might become unavailable during this planned outage. A temporary copy of the documentation is available at: review-aware.docs.alta.avigilon.com

Jul 2024

Alta Aware infrastructure upgrades
  • Completed
    July 22, 2024 at 8:00 AM
    Completed
    July 22, 2024 at 8:00 AM
    Maintenance has completed successfully
  • In progress
    July 22, 2024 at 7:00 AM
    In progress
    July 22, 2024 at 7:00 AM
    Maintenance is now in progress
  • Planned
    July 22, 2024 at 7:00 AM
    Planned
    July 22, 2024 at 7:00 AM

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~15min downtime). Camera recording would not be affected.

CrowdStrike outage
  • Resolved
    Resolved

    We are aware of and closely monitoring the CrowdStrike incident’s potential implications to our products. We recommend that:

    (1) You don't update CrowdStrike to their Falcon release until further notice from CrownStrike.
    (2) If you are experiencing issues please call into our Support Team or read our Knowledge Article: https://support.avigilon.com/s/article/BSOD-Code-csagent-sys.

    CrowdStrike is actively working with customers impacted by a defect found in a single content update for Windows hosts. Mac and Linux hosts are not impacted. This is not a security incident or cyberattack.
    For more information from CrowdStrike please visit:
    https://www.crowdstrike.com/falcon-content-update-remediation-and-guidance-hub/

DMP Outage
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring
    We implemented a fix and are currently monitoring the result.
  • Identified
    Identified

    We have identified the issue and are actively working on a fix for this incident.

  • Investigating
    Investigating
    We are currently investigating this incident.
Avigilon Alta - Aware Network Issue
  • Resolved
    Resolved
    This incident has been resolved.
  • Monitoring
    Monitoring

    Root cause identified and a fix has been implemented and we are monitoring the status.

  • Investigating
    Investigating

    Due to a network outage, a small number of aware deployments are inaccessible in EU1 and US1 regions. We will update when investigations have progressed.

Jul 2024 to Sep 2024

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