Avigilon - Notice history


Find real-time updates and track historical changes to the status of key systems across the Avigilon Unity and Alta portfolios here, or subscribe for tailored notifications by portfolio to always stay up to date on the latest changes. To report an issue with your system, please contact support here.


All systems operational

Operational

Avigilon Docs - Operational

Operational

Avigilon Cloud Services - Operational

Avigilon License Portal - Operational

Operational

Alta Access (Openpath) Control Center - US - Operational

Alta Access (Openpath) API - US - Operational

Alta Access (Openpath) Control Center - Rest of World - Operational

Alta Access (Openpath) API - Rest of World - Operational

Alta Access (Openpath) - Intercom/Video Reader Video Streaming - Operational

Operational

Alta Video - Operational

Alta Video Deployment Management Portal - Operational

Alta Video Mobile App - Operational

Alta Video Cameras - Operational

Alta Video Documentation Site - Operational

Notice history

View current status

Oct 2026

We are experiencing some connectivity issues with VMS instances
ResolvedMajor outage6 hours 27 minutes
  • ResolvedUTC

    This incident has been resolved.

  • MonitoringUTC

    Following the restoration of power in the eu2 region all services are now active. The affected VMSes are returning to normal operation, with networking and communication also being restored. All VMSes should be fully operational shortly. We will continue to monitor the VMSes affected to identify and fix any potential residual issues.

  • UpdateUTC

    The issue affecting some VMSes in the eu2 region has been identified as a power outage, and power has been restored. All services are now in a controlled process of restoration. A further update will follow once we can start restoring communications to the affected VMS instances.

  • UpdateUTC

    We are continuing experiencei issues with some VMSes in the eu2 region, and we are working with the third-party supplier to resolve the networking issues. We will continue to update as soon as we have more information.

  • UpdateUTC

    We are continuing to work with the third-party supplier to resolve the networking issues affecting selected VMSes in the eu2 region. We will continue to update as soon as we have more information.

  • IdentifiedUTC

    A third-party service has developed a fault which is affecting the networking between our systems and VMS instances hosted under eu2 only. Towards resolving this issue. This is only affecting some VMS instances. Camera recording is not affected at this time.

  • InvestigatingUTC

    We are currently experiencing connectivity issues with some VMS instances, specifically some of those within the EU region, which is affecting the ability to log in or access VMS instances. We are continuing to investigate this issue.

OCT14
Alta Video Infrastructure Upgrades
CompletedMaintenance2 hours
  • CompletedOctober 14, 2026 at 10:00 AMUTC
    Maintenance has completed successfully
  • In progressOctober 14, 2026 at 8:00 AMUTC
    Maintenance is now in progress
  • PlannedOctober 07, 2026 at 9:31 AMUTC

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability for the Avigilon Alta Video deployments only. Camera recording would not be affected.

Sep 2026

Issue with provisioning new devices
ResolvedDegraded performance14 hours 44 minutes
  • PostmortemUTC

    Between 3:45PM UTC to 12:00AM UTC, an issue within our load balancing infrastructure caused a fraction of incoming requests to drop or time out. Our engineering team identified the root cause and implemented a fix to restore full service stability.
    All systems are operating normally. We appreciate your patience while we resolved this issue. Please feel free to reach out to our support team if you continue to experience any residual issues.

  • ResolvedUTC
    This incident has been resolved.
  • MonitoringUTC

    We implemented a fix and are currently monitoring the result.

    It there are still provision issue, it's a temporary load issue.

  • IdentifiedUTC
    We are continuing to work on a fix for this incident.
  • InvestigatingUTC
    We are currently investigating this incident.
Networking Issues within us-central
ResolvedMajor outage5 hours 6 minutes
  • ResolvedUTC

    Google report their incident resolved and we can see that VMS instances and the DMP portal are available again.

  • IdentifiedUTC

    The issue has been identified, and the affected networks in us-central1 are stabilizing. Access to some VMSes and the DMP may continue to be intermittent while the fix is confirmed and rolled out.

  • InvestigatingUTC

    We are investigating networking issues in the us-central region affecting some VMS instances and our DMP portal. Access to web interfaces may be affected, but camera recordings remain unaffected.

Aug 2026

AUG19
Alta Video infrastructure upgrades (AU)
CompletedMaintenance3 hours
  • CompletedAugust 19, 2026 at 2:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 19, 2026 at 11:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 12, 2026 at 4:02 PMUTC

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the Australian Avigilon Alta Video deployments only. Camera recording would not be affected.

Issues with assigning users to groups
ResolvedDegraded performance3 hours 32 minutes
  • ResolvedUTC

    We have resolved a problem with assigning user group access permissions caused by a database issue. The database capacity has been expanded, and all access management features are fully restored.

  • MonitoringUTC
    We implemented a fix and are currently monitoring the result.
  • IdentifiedUTC

    We are experiencing issues with assigning users to groups. The team is working on a fix.

AUG11
Alta Video Infrastructure upgrades (EU)
CompletedMaintenance4 hours
  • CompletedAugust 12, 2026 at 12:00 AMUTC
    Maintenance has completed successfully
  • In progressAugust 11, 2026 at 8:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 04, 2026 at 10:30 AMUTC

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the EU Avigilon Alta Video deployments only. Camera recording would not be affected.

AUG11
Alta Video infrastructure upgrades (AU)
CompletedMaintenance3 hours
  • CompletedAugust 11, 2026 at 5:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 11, 2026 at 2:00 PMUTC
    Maintenance is now in progress
  • PlannedAugust 04, 2026 at 10:29 AMUTC

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the Australian Avigilon Alta Video deployments only. Camera recording would not be affected.

AUG11
Alta Video infrastructure upgrades (US)
CompletedMaintenance6 hours
  • CompletedAugust 11, 2026 at 12:00 PMUTC
    Maintenance has completed successfully
  • In progressAugust 11, 2026 at 6:00 AMUTC
    Maintenance is now in progress
  • PlannedAugust 04, 2026 at 10:27 AMUTC

    We are planning an infrastructure upgrade. During this window, We expect brief unavailability (~5min downtime) for the US Avigilon Alta Video deployments only. Camera recording would not be affected.

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Aug 2026 to Oct 2026

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